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Terms & Conditions
- The website https://www.meesakar.in/ is owned and operated by Meesakar OPC Private Limited Company, incorporated under the laws of India.
- By agreeing with this, we assume that you agree to our Terms of Service including Copyrights, Order Confirmation, Preorders, Notifications, Payment, Data Privacy, Shipping and Return, Replacement Exchange Policy, and Order Cancellation, etc. by using this website.
- The term ‘Meesakar’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the user or viewer of the website.
- The information provided on our website may change from time to time, so we would encourage you to check it regularly.
- We request you to ensure that the products, services, and other information that are offered by our website meet your requirements for which we shall not be liable.
- We hold the right to change the Product price, review and withdraw or amend any of the products and services without prior notice.
- Unauthorized usage of the website is treated and claimed for damages and/or be a criminal offense, which is subject to the laws of India or any regulatory authority, and any dispute or discrepancy arising out of it will be handled accordingly.
We reserve the copyrights of all but are not limited to the Products, Images, Pictures, Designs, Content, Data, Text, Music, Sound, Photographs, Graphics, Video, Messages available on our website. Reproduction in any form is strictly prohibited other than in accordance with the copyright notice, as per the terms and conditions. We expect and request all Meesakar users to respect our copyright.
- Order/preorder placed before 1 PM will be processed the same day and orders placed after that will be processed the next working day.
- Order/preorder placed on Friday after 1 PM will process by Monday only.
- Once your order is confirmed, you will receive an email from us with the status "Order Confirmed".
- The minimum order value of the shopping cart is set as INR 199.00 and orders should exceed the same to proceed with the payment.
- Pre-orders may take up to 3 - 5 weeks to ship or earlier based on the product type and availability.
- We allow customers to pre-order during product launch sales/items that are not available and/or are currently sold-out in our shop.
- Once you place an order/preorder, you will receive a detailed order confirmation SMS and an email from Meesakar.
- A detailed payment confirmation SMS and email will be sent by Instamojo.
- If you do not receive one of the above-mentioned notifications, please send us an email to [email protected] and we will check and get back to you in 2 working days.
- Once the order/preorder is confirmed, you will receive an email that the order status has been changed to "Processed" and additional comments from us, if any.
- Once the order/preorder is ready for shipment, we will send an SMS and email with the tracking details.
- Once the order/preorder is successfully delivered based on the status from the logistic partner's website, we will send an SMS and email that the order has been successfully delivered.
- Notification will not be sent if there is any delay in shipment and we expect you to coordinate with the logistics partner.
- We support payment options such as Debit Card, Net-banking, Credit Card, Wallet (Google Pay, MobiKwik, FreeCharge, Ola Money, JioMoney), and UPI
- All Debit Card, Net Banking, and Credit Card transactions at Meesakar are protected by SSL (Secure Sockets Layer) and Secure Data Encryption. Don’t worry, your money is safe!!
- Meesakar will consider your order only after you receive an order confirmation and payment confirmation message/email from both Meesakar and Instamojo.
- Due to Bank server / Internet issues, if there are any deductions from your bank, they will be refunded as per your bank policy. Meesakar would not be liable. We request you to get in touch with your bank.
- We collect personal information like Name, Address (Postal & Email), Phone Number which are voluntarily provided by you during account creation and purchase of any product. The information is used only to provide service and occasionally send promotional emails to you.
- Meesakar employees, agents, logistic partners, and contractors associated with us who have agreed for Data Security and Confidentiality have access to your contact information. If required, we might share this information for security and legal purposes to protect against or prevent actual or potential fraud or unauthorized transactions. We do not sell or lease your information under any circumstances.
- Tracking technology and cookies are used for business insights and not for any other marketing purposes.
- We ship our products all over India.
- Once the product is ready for shipment, we will notify you of the tracking details via email and SMS.
- Orders would be usually delivered within 10 to 15 working days from the order processed date.
- Meesakar does not guarantee any delivery date for the ordered product/s and it could be delivered earlier or might take more than 15 working days based on your delivery location and logistics partners.
- In the case of unexpected natural calamities, government restrictions/orders, holidays, political bandhs, or any other potential outages from the logistics partner's end, it could extend up to 30 working days.
- Delays in delivery are not notified by Meesakar and we expect the customer to coordinate with the logistics partner.
- Deliveries will be made on business days. Please do sign once the product is delivered.
- Meesakar is not responsible if the product/s is/are received by an alternate person and then lost/damaged or delivery failure due to incorrect/insufficient address.
- Change of the delivery address and contact number would not be possible after the order is processed from our end.
- Delivery failures, missing products, or damaged packages during transit would not be claimed against Meesakar.
- Delay in delivery should be notified by the customers through email within 2 working days from the expected delivery date shown on the logistics partner's website and we will not be liable after that.
- If the product has been returned back, our logistics team will analyze the reason for the return of the products and reach out to the customer via email or WhatsApp to understand the challenges in receiving the product, the issue with delivery, and more specific details of the delivery location for re-shipping.
- The customer does not have an option to cancel the returning order (undelivered order) and returned order can be canceled at the customer's request. Refunds will be made after deducting the return shipping charges of the original shipment deducted from our end.
- The product can be re-shipped with a maximum of 1 additional attempt other than the original shipment at our cost.
- If the re-shipped product has been returned back with an undelivered status, we will automatically cancel the order and refund the cost after deducting the return shipping charges of the original shipment and forwards and return shipping charges of the additional attempts that we have made from our end.
- Our logistics team will action the delivery failures based on the comments/feedback from the delivery team only.
RETURN, REPLACEMENT, AND REFUND
- Return, Replacement, and Refund will be accommodated only for defective or incorrectly delivered products.
- Return initiation should be made within 1 hour from the time of delivery.
- Incorrect orders placed or additional products ordered by mistake would not be considered for a refund.
- Tracking details must be shared via email for us to track the return shipment.
- The product will no longer be eligible for return/replacement beyond the above-mentioned time limit.
- We expect you to send us the order details and the images of the incorrect/defective product to [email protected] upon which our team will get back to you.
- Our quality team would take 3 working days to quality check and provide you with the next step to follow.
- If requested, we would want you to courier back the product and share the tracking details via email.
- Once the defective/incorrect product is received, it will be sent for quality check, and based on the outcomes we will either resend/replace/refund it through the payment mode you used (*Refer payment return process) /the same value will be credited into Meesakar wallet which can be used on a future purchase.
- Used products or usage of Perfume on apparel will not be replaced.
- Please make sure the product is intact, unused, and in the original packaging along with product tags.
- Cancellation of a full or partial order is possible when communicated via email to [email protected] within 1 hour of placing the order
- Order cancellation would not be possible if the order is in processed, printed, shipped, or in-transit status.
- Incorrect orders placed or additional products ordered by mistake would not be canceled if communicated within the above-mentioned timeline only.
- Meesakar online store is open 24*7.
- Our customer support team will be available only from Monday to Friday between 10 AM to 7 PM.
- Any inquiry mails or WhatsApp messages received after the above specified time will be answered on the next business day.
- We usually revert to all inquiry emails in less than 24 hours.
- We follow all local and national holidays.
- Our customer support team will not be active during this period and you may expect a delay in our responses and order processing time.
- Any inquiry mails or WhatsApp messages received during this period will be answered on the next business day only.